Returns & After-Sales

If there is an issue with your order, contact support as soon as possible with your order number and clear photos.

Common questions

What issues can be reviewed?

Damaged items, missing items, and wrong items can be reviewed case by case.

Can I cancel my order?

If your order has not been fulfilled yet, contact us right away. Once fulfillment has started, cancellation may not be possible.

How long does a refund take?

Once a return or issue is approved and processed, refund timing depends on the original payment provider.

What should I include when I contact support?

Please include your order number, a short explanation, and photos if there is visible damage or a packing issue.