01 · Messaging
Request WhatsApp contact for product questions, availability checks, and destination enquiries.
Speak with the archive
Contact KageForge5.
For product questions, availability checks, imagery requests, or destination eligibility, contact the KageForge5 team before ordering. We usually reply within 1 business day.
What to include
Please include the product SKU, your destination country and state or region, and the question you would like us to verify.
Do not send payment details by email.
01 Product SKU
02 Destination country
03 State or region
04 Your question
Direct channels
Choose how to reach us.
For a quick reply, email us with the product SKU, destination country, and your question. If you prefer WhatsApp or LINE, use the relevant request button and we will reply by email with the correct contact route.
01 · Messaging
02 · Messaging
LINE
Request LINE contact for product questions, availability checks, and destination enquiries.
Current operating model
Standard orders are usually dispatched within around 3 calendar days from China using EUB or YunExpress. Custom products require around 30 calendar days before dispatch. After dispatch, KageForge5 proactively sends the carrier and tracking number to the customer. Typical delivery is 6–8 calendar days to the United States and around 8 calendar days to Australia. Shipping is free to eligible U.S. and Australian destinations, transport insurance is included, and import duties, GST, sales tax, and other destination taxes are included in the displayed product price. Destination eligibility is confirmed before fulfillment.
Useful pages before you write
Review the Japanese Sword Guide, Shipping & Delivery, Purchase Requirements, and FAQ for common questions. We usually reply within 1 business day.