Frequently asked questions.
A clear starting point for questions about product records, imagery, availability, care, and destination review.
Where do you ship?
KageForge5 ships worldwide from China using EUB or YunExpress. Destination eligibility is confirmed before fulfillment.
Is shipping free?
Shipping is free to eligible destinations worldwide. Tracking and transport insurance are included, and KageForge5 proactively sends the carrier and tracking number after dispatch. Applicable import duties and destination taxes are included in the displayed product price.
How long does processing take?
Standard products are usually dispatched within around 3 calendar days. Custom products require around 30 calendar days before dispatch. Transit after dispatch is typically 6–8 calendar days to the United States and around 8 calendar days to Australia.
What is the return policy?
Non-quality returns, including change-of-mind returns, are not accepted. For standard products, quality issues, delivery damage, or material inconsistency with confirmed product information should be reported within 30 calendar days after delivery. Custom products are not eligible for non-quality returns; quality issues or differences from the approved brief are handled by KageForge5.
Can I cancel an order?
Standard products may be cancelled before dispatch. Custom products may be cancelled only before production begins; once production has started, they cannot be cancelled, subject to any mandatory rights under applicable law.
How long do refunds take?
Once a refund is approved, it is normally returned to the original payment method within 3–5 days. The final posting time may vary by payment provider or financial institution.
How quickly do you reply?
Contact [email protected] and we usually reply within 1 business day.
Are all catalog products available?
All catalog products are prepared as launchable listings. Final destination eligibility, address, and product details are confirmed before fulfillment.
How should I compare products?
Start with sword type, reported blade material, dimensions, fittings, imagery, and the review status shown on the product record. The Japanese Sword Guide explains the main forms.
Is there an age requirement?
KageForge5 does not impose a separate age requirement or age-verification step at this stage. Customers must comply with any mandatory age and other legal requirements that apply in their destination.
What if a product detail is missing?
Contact us with the product SKU and destination. We can identify which details need confirmation before an order is considered; use the Contact page to send the question.
Ask about a specific record.
Include the product SKU and destination so we can identify the details that require confirmation.