Privacy Policy

Effective date: 16 September 2026 Brand: KageForge5 Legal entity: 象音株式会社 Privacy contact: [email protected]

KageForge5 respects your privacy. This policy explains what information we may collect through this website, why we use it, and how you can contact us about your information. KageForge5 is the public brand of 象音株式会社.

Information we collect

Depending on how you use the site, we may collect your name, email address, billing and delivery address, telephone number, account details, order details, product questions, destination information, and communications with our support team. We may also collect technical information such as IP address, browser, device, pages viewed, and cookie identifiers.

Please do not send payment-card numbers, identity documents, or other sensitive information through the contact form or ordinary email.

How we use information

We may use information to respond to enquiries, process and fulfil orders, confirm destination eligibility, communicate about stock and delivery, prevent fraud and misuse, maintain accounts, improve the website, keep business records, and comply with legal obligations.

Sharing and overseas transfers

We may share necessary information with hosting providers, WooCommerce service providers, email providers, shipping and fulfilment partners, fraud-prevention providers, professional advisers, and authorities where required by law. Some providers may process information outside your country. The final list of providers and countries will be added before publication.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described above, legal obligations, dispute handling, and business records. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.

Access, correction, deletion, and marketing choices

You may contact KageForge5 to ask about access to, correction of, or deletion of your personal information, subject to applicable exceptions. You may opt out of marketing communications at any time. Requests will be handled using reasonable identity verification and within the period required by applicable law.

Cookies

The site may use essential cookies for sessions, accounts, cart functions, security, and preferences. Optional analytics or marketing cookies will only be used according to the consent and configuration requirements applicable to the visitor’s location. See the Cookie Policy.

Complaints and contact

For privacy questions or requests, email [email protected] or use the KageForge5 contact page. Please do not include payment-card details or identity documents in an email.

Updates

We may update this policy when the site, providers, or legal requirements change. The effective date will be updated when a new version is published.