Shipping Policy

Processing Time

Standard Items

Orders are processed and shipped within 1–2 business days.

Custom-Made Items

Production requires approximately 10 days.

Your custom sword will only be shipped after you confirm the final photos.

Please note: Custom orders cannot be canceled once production begins.


Shipping Method & Delivery Time

We offer free worldwide shipping on all orders.

Estimated delivery times after dispatch:

 

A tracking number will be sent to your email once the order ships.


Packaging

All items are shipped in reinforced protective packaging to ensure safe delivery.

If you prefer gift-box packaging, please select the gift-box option when placing your order.


Address Issues

Please ensure that your shipping address is accurate.

If you entered an incorrect address, please contact us within 12 hours.

Once the package has been shipped, we are unable to modify the address.


Customs Duties

All swords are unsharpened decorative items, and most countries do not impose restrictions.

However, customs regulations vary by country.

Buyers are responsible for any applicable import duties.


Lost or Delayed Packages

If your tracking information shows no updates for more than 15 days, please contact us:

📧 server@kageforge5.com

We will assist in contacting the carrier and finding a solution.

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